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Avivi Return and Refund Policy

We want our customers to be 100% satisfied with their skincare purchase. If you are unhappy with your beauty product we will issue a prompt refund to your credit card or exchange the product with another.

  • Products must have been purchased directly from Avivi (our website or 800 numbers). We cannot accept returns of products purchased from other retail outlets. Please return those to the store where purchased.
  • Products must be returned within 30 days of order date.
  • Please include a copy of your receipt (or a note with your order #, name, email address, phone number) and your reason for returning the product(s).
  • We cannot accept returns on overly used products.
  • Original shipping and handling charges are non-refundable (if applicable).
  • Products specified as non-returnable or not for resale cannot be returned.

Should you decide to return a product for a refund or exchange call our Customer Care team toll free 203-920-1600 for a return label or email

Our product return/exchange location is:

Fulfillment Works, LLC.

Receiving Department

297 State Street.

North Haven, CT 06473